Updating Phone Firmware Manually
AudioCodes' Android Device Utility allows network administrators to manually update a phone's firmware.
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Firmware downgrade is blocked as of version 2.3.453 to prevent a possible race condition between Microsoft TAC and AudioCodes’ OVOC | Device Manager. |
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After an upgrade is completed and the popup of 'Reboot now or Later' appears, wait for about 30 seconds before pressing the Reboot button.
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To manually update a phone's firmware: |
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From the PC's Start menu, select the app icon or click the application's exe file in the folder in which you saved it. |
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In the 'Android Phone Address' field, enter the IP address of the device (get it by touching the user's picture | avatar in the home screen > Settings > Device Settings > About phone > Status > IP Address). |
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Click SSH Connect; a connection with the device is established. |
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Under the 'Single Operations' section of the screen next to the field 'Firmware file', click the Browse button and navigate to and select the candidate image file. |
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Click the Submit button; a firmware upgrade process starts; the phone is automatically rebooted; a notification pops up when the process finishes. The phone notifies you that it's being updated and rebooted. |
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Swipe down twice in rapid succession to present the Manage notifications option. |
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Touch Manage notifications; the screen that is then displayed allows viewing notifications such as:
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Upgrade state (Preparing, updating, etc.)
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After the update is completed, the phone reboots. |
The above is also displayed when the phone is upgraded remotely from Microsoft Admin Portal or from AudioCodes' Device Manager.